I am glad Zipcar responded quickly and set things right. I am sure they will work on a "OnStar" style method of unlocking the car.
On a side note Boston public transport seems good . better than DC ?
chelpixie
· 1 year ago
I love Boston public transport. I love riding the T, but haven't ever been to DC so I have no idea.
It'd be cool if they had a way to remote unlock definitely better than this version but I'm happy with the response.
awilensky
· 1 year ago
Zipcar has not been so honest with people on the peninsula south of SF.
The SF Zip car office has repeatedly lied to small business customers about the pending availability of cars south of the city. Several emails and letters to the Zipcar headquarters in MA have led to nothing. One VP at Zipcar told me to 'let the issue go'.
I finally got an employee at the SF office to admit that the company advises its field office employees to say anything to get the signup.
These people have some horror stories that would convince me never to use Zipcar.
chelpixie
· 1 year ago
Alan, Anonymous,
I'm sorry to hear that others have had horrible experiences with Zipcar. I can only speak for my own.
-Chel
Diana
· 1 year ago
I am glad that you got your money back, however, it seems that you wasted a lot of your personal time too, and they didn't compensate you for that. I think that it shouldn't take you writing to a senior exec to get an issue resolved. I used to work for Enterprise and we had a 1 call resolution policy, meaning that a customer didn't need to make more than one call to get an issue resolved. It was great, it made the customers very happy and it empowered the employees, resulting in it being the #1 Rental Company in the States. That's what it takes. And even though I do understand that issues occur, it is the way they are handled that makes the difference. I have had my share of problems with Zipcar, but would not be about to cancel my membership had those issues been resolved in a customer friendly manner. The people on the phone sound like miserable people with miserable lives; it makes me sad.
Car Donation
· 1 year ago
zip car people how then take care of customers nice artical what they experimented
All Comments
On a side note Boston public transport seems good . better than DC ?
It'd be cool if they had a way to remote unlock definitely better than this version but I'm happy with the response.
The SF Zip car office has repeatedly lied to small business customers about the pending availability of cars south of the city. Several emails and letters to the Zipcar headquarters in MA have led to nothing. One VP at Zipcar told me to 'let the issue go'.
I finally got an employee at the SF office to admit that the company advises its field office employees to say anything to get the signup.
It's a good service run by bad people at the top.
These people have some horror stories that would convince me never to use Zipcar.
I'm sorry to hear that others have had horrible experiences with Zipcar. I can only speak for my own.
-Chel
of customers nice artical what they experimented